Managing Difficult Situations

Workshop Duration

1 day

Career & Workplace, Health & Wellbeing, Leadership Skills
About This Project

This 1-dday workshop is designed to assist Aboriginal staff in developing skills to address additional cultural complexities and maintain well-being whilst working within a health or community services setting.

Course topics include:

  • Developing an Understanding of Different Communication Styles
  • Identifying Problems and Personal Reactions
  • Learning About Conflict and How to Reach Positive Outcomes
  • Gaining an Understanding Around Assessing Risk and Safe Work Practices
  • Understanding Vicarious Trauma and It’s Effects
  • Developing Personal Skills to Manage Emotions Around Constantly Working With Individuals/Families With Differing Levels of Functioning