Managing Difficult Situations

Workshop Duration

1 day

Category
Career & Workplace, Health & Wellbeing, Leadership Skills
About This Workshop

This 1-day workshop is designed to assist Aboriginal staff in developing skills to address additional cultural complexities, and maintain well-being whilst working within a health or community services setting.

Course topics include:

  1. Developing an Understanding of Differing Communication Styles
  2. Identifying Problems and Personal Reactions
  3. Learning About Conflict and How to Reach Positive Outcomes
  4. Gaining an Understanding Around Assessing Risk, and Implementing Safe Work Practices
  5. Understanding Vicarious Trauma and it’s Effects
  6. Developing Personal Skills to Manage Emotions Around Constantly Working With Individuals/Families With Differing Levels of Functioning