Case Management

Workshop Duration

1 day

Career & Workplace, Community & Culture
About This Project

This interactive one-day course is designed to assist workers to provide holistic services to consumers by implementing respectful and collaborative practices within the work setting.

Course topics include:

  • Understanding the Components of the Case Management Process
  • The Importance of Active Listening
  • Tips on Making Referrals
  • Understanding Good Record Keeping Practices
  • Understanding How Networking and Advocacy Works
  • Privacy Laws and Confidentiality